Complete I.T. Management System
The primary function of this application is to provide automated I.T. management to Information Technologies departments/businesses. The "I.S.Untangle" application uses a web interface and its data is stored in the enterprise database system - SQL server 2000 for maximum stability and security.
Modules:
The Task Manager 
The main window of the task manager lets you keep total control over any task that requires completion.
Editing:
The data entry is straight forward and it allows you to enter:
- Project Number
- Type (Bug, new project, testing, etc.)
- Current Program / EXE used in the task
- Who was is reported by
- Status (Pending, In progress, completed, etc.)
- Person assigned for the task
- Location of the task
- Priority (Low, medium, high)
- Person that verified the task
Below you have an infinite text area where the task can be described in detail as well as a resolution to the problem.
This feature is excellent as it keeps track of all the task/resolutions to any given problem, later on a search can be made to find the solution to a problem.
The task manager also keeps track of the date it was created, modified and who created the task.
Email Notifications
An optional feature of the task manager is the use of email to send immediate notifications to the analyst who is assigned to the task. With this option turned on, I.S.Untagle will send an email everytime a task is created or modified, you can also choose to send a notification to all the I.T. professionals that need to know about any changes made to a task.
Other Options
Other options include the ability to bookmark a task and exporting to
an excel sheet.
Task Listing
The task list lets you see a list of the tasks available.
Easy Browsing
I.S.Untangle was developed to provide easy browsing.
Not only it sorts the data by any defined criteria but it also lets you group data in categories that can be nested into each other. This is done using dynamic reporting.
Find Task
Its easy to find records using I.S.Untangle. Any criteria can be met using the provided find, after the criteria are met, it returns to list task with a list of records that match your query.
Task Document
An I.T. project always involves many documents that work together to compose a task or a solution, task document allows you to upload to the server this files so that they stay centralized and to organize how the documents belong to an specific task.
Every Project and Its Status at the Tip of Your Fingers.
This module keeps track of all the 
projects in the organization and it links to the task manager to coordinate and estimate how long a project is going to take.
The project manager module helps you to estimate and organize all the projects in your organization. It also gives you return on investment calculations, calculation on how long will it take to complete and what resources you need to finish your project.
It documents all the servers within your organization.
To document the servers efficiently I.S.Untangle lets you specify:
- Server Name
- IP Address
- Server Type (Production, testing, development, etc.)
- Location
- Admin Log in Name
- Password
It also allows you to set a third party application to access the server.
Any changes made to the settings are recorded and the user that made them is registered in the program for maximum security.
The number of applications and modules used to compose a project is very large. It is easy to get confused by the different releases and what modules are used to do what.
I.S.Untangle keeps an inventory of all the application and modules being developed by your organization or I.T. Department as well as the applications being used and supported.
To document and to make inventories more efficiently I.S.Untangle lets you specify:
It also lets you specify a number of options to keep track of release and testing information, some of these options are as follows:
A consultant active option is available to specify that the current application or module is being developed by a third party outside the organization.
All this information can be linked to the task manager to specify the status of the application.
Changes to databases that need to be done are recorded in this module.
It also keeps an inventory of all the databases inside your organization.
This module also allows members of the I.T. Department to request changes to the Database. The requests are sent to the Data Base Administrator (DBA) for approval.
This module lets you keep track of any changes made to a file of a program being developed. Having this information centralized helps the entire I.T. organization know any changes made to any file that 
is being modified.
You can also generate documentation that you want to give to your user before you release a completed version.
To keep track of the changes made to a file I.S.Untangle records the following information about the modifications:
It also provides a description field to record documentation regarding the current file being modified.
Allows you to customize your I.S.Untangle installation to better suit your needs
This module lets you customize every field that you can modify inside I.S.Untangle, some of the fields that can be edited are:
- Locations
- Provinces
- Database context
- Task types
- Task status types
- Task locations
- File types
Locations
The locations that your organization is going to be supporting.
Provinces
The provinces of your locations
Database context
This is your database inventory that you are going to be able to do database change management on.
Task types
Define different task types that you are going to be using and want to keep track off. This helps you to fit I.S.Untangle to your needs.
Task status types
I.S.Untangle comes with default status type (Pending, pending U.T.R., completed N.T., completed). You can change this status type as well as add or delete to better meet your needs.
Task Location
Helps you set the location where a specific task was generated.
File Types
Lets you support your application management, here you can set the file types associated to a program.
The components provided with your favorite IDE are not enough to meet your needs. Many programmers when working in large projects rely on third party components to facilitate the creation of solutions.
The components software module lets you keep an inventory of all the components you use and what program are they related to. It also keeps track of any third party application used in your development team.
The data entry for this module is as follows:
- Component name
- Description (Serial numbers or any credentials)
-
Version number
- Is it a third party component?
- Source code and installer locations
- URL
- Date created
- Data modified
This module keeps track of people that have license to access I.S.Untangle, basically this is you user maintenance system. It also helps you to keep track of all your developers' personal information like phone number, email, etc.
Some option you can change for the users are:
- Developer name
- Log in
- Location
- Phone number
- Email address
- User type
- Password
- Passwords in I.S.Untangle are encrypted in the database level, providing the ultimate level of security, not even the system administrators have access to them.
We always strive for the best customer satisfaction, your suggestions help us improve our systems to better meet today's changing world. In this module you can make any suggestion to our team and we will take every suggestion in consideration whenever is possible.
Questions 
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For further questions please contact us:
sales@isucorp.ca